General terms of business

1. Scope and order of documents

These terms govern administrative advice, feasibility studies, coordination, company formation, registered office services, bank account applications, residence and licensing assistance, and ongoing support. The signed engagement and its schedule specify the services ordered. In case of conflict, the engagement, then its schedule, then these terms prevail. A website page is neither a firm offer nor a promise that a service is available in every jurisdiction.

2. Formation and onboarding

An engagement begins after both parties sign, accept the schedule, the agreed payment is received and onboarding checks are approved. AquaSands may decline before approval and will return payments, less only expressly authorised work actually performed and previously approved, evidenced and irreversible third-party costs. No submission to an authority or partner occurs before approval.

3. Standard of performance

AquaSands performs with reasonable professional care and coordinates local specialists where needed. It undertakes an obligation of means, not an outcome guarantee. Banks, registries, authorities and regulators make their own decisions. Incorporation, account opening, visas, licences, tax status and savings are not guaranteed. Regulated legal, tax, accounting and financial opinions are issued only by the qualified professional under the rules applicable to that service.

4. Client cooperation

The client supplies accurate and complete identity, ownership, beneficial ownership, business, residence, source-of-funds and relevant proceedings information, and promptly reports changes. The client provides requested documents on time and makes its own commercial decisions. Client delay extends the timetable; additional costs require an accepted quote.

5. Fees and third-party charges

The schedule sets out fees, currency, taxes, payment milestones and deliverables. Unless agreed otherwise, the agreed fees are payable before work starts. Authority and third-party charges are separate and require the client's prior written approval of the amount or cap. They are passed through at documented cost, without describing any markup as a government fee.

6. Partners and confidentiality

AquaSands may use subcontractors selected and checked internally. It remains responsible for its own selection, instructions and oversight under the contract, while not guaranteeing sovereign decisions by banks or public bodies. Both parties protect confidential information, subject to necessary performance, legal requirements or consent. Personal data is handled under the privacy notice supplied to the client.

7. Suspension and termination

AquaSands may promptly suspend for missing documents, non-payment, sanctions risk, serious indications of unlawful conduct, or regulated activity for which required conditions are unmet. It informs the client where lawful and allows a reasonable cure period where possible.

Either party may terminate subject to mandatory law, including article 404 of the Swiss Code of Obligations where applicable. Work actually done and authorised, evidenced and irreversible third-party costs remain payable; the unearned balance is refunded. Termination at an inopportune time may give rise to compensation under applicable law. The schedule governs annual services and renewal notice.

8. Liability

AquaSands is liable for its own culpable contractual breach under applicable law. To the extent legally permitted, liability for ordinary negligence is capped at fees actually paid for the affected engagement, and purely indirect lost profits are excluded. This does not apply to wilful misconduct, gross negligence, non-excludable liability or mandatory consumer rights. The client obtains local professional advice about tax and personal consequences before irreversible decisions.

9. Complaints and disputes

The client sends complaints identifying the matter and facts to contact@aquasands.net. The parties seek resolution for thirty days without restricting urgent court relief. Swiss law applies subject to mandatory consumer protections and mandatory laws of the place of performance. For business clients, the ordinary competent courts in Zug have jurisdiction, subject to mandatory venues. Consumer courts are determined by applicable mandatory rules, including any right to sue at the consumer's domicile.

10. Miscellaneous

Changes to scope require a written amendment. Invalidity of one clause does not affect the rest. Electronic exchange and signing are accepted where lawful; a legally required form prevails. Before sales to consumers abroad, AquaSands checks mandatory local information and withdrawal rules.